Sly-entific Management
Sly-entific Management 10 - Bogus Theories
ManagemenyMyth
Bogus Theories, Bad For Business, published last week in the Wall Street Journal, reviews a new book, The Management Myth by Matthew Stewart (Norton). Further evidence that Scientific Management ain't science, 'taint management, neither. The lasting image from this piece is the management consultant hopping around via first class travel, dispensing advice. The most inefficient possible means to induce efficiency.



Sly-entific Management 9 - Activity Poisoning
Ganttchart
I recognized the symptoms immediately. A really smart guy shut down in the face of a seemingly simple request. His charge? Just fill in his activities on this master program plan. The framework had been lovingly pre-determined by the program management office, the structure seemingly straightforward. The request, trivial. Yet after weeks of fretting and fussing, his task was still not complete. Worse, the obligation had thrown his rhythm off. He was working longer, increasingly frantic, making little headway.

"Activity poisoning," I declared. "A classic case!"

In looking back at the founding of Scientific Management, one of my huge mysteries was the nagging question, "Why the focus on tasks?" A couple of weeks into the investigation, I stumbled upon a possible answer. What Gantt called tasks, we would probably refer to as outcomes. He claimed that "men" (it was always "men" in those days) worked more effectively if they had the end result in mind. He claimed that this focus was far superior to maintaining attention on the physical effort to be expended.

Now, it's common to characterize projects as networks of activities. This curious focus is difficult for humans. Why? Activities are verb forms. Our language is nominal, in that it attempts to construct a world of things (nouns). As I've confided to a couple of generations of would-be project managers, the fundamental understanding one must carry into project work is the clear acceptance that there's no such thing as a project. It's NOT a thing.

How does one describe a verb? Usually with long strings of inadequate nouns.

How does one describe a project if not by long hierarchically-arranged strings of activities? Ask the scientist suffering from Activity Poisoning. He's translating what was passed to him as an activity template into something quite different—an outcome network.

This strategy more closely mirrors Gantt's intent when he first proposed his now famous charting technique. More recent theorists have counseled to "start with the end in mind."

The early focus on time and motion studies was an interesting idea, but they never worked out. This due to one of the principles of General Systems Theory, the principle of equifinality. This principle claims that there are an infinite number of ways to produce any finite outcome. It implies that how you travel is a whole lot less important than clearly understanding where you're traveling to. The time and motion studies demonstrated this by showing that, while they believed there would be a reducible One Best Way to accomplish any task, the same person would not always do the same things twice.

So, our hero is painstakingly translating the verb-form template into something he can sink his teeth into. What it blithely refers to as analysis, for instance, he recognized as an ill-formed attempt to describe the means to produce some undefined end. Once he decides what the end result of this blithering ambiguity might be (and it is a choice), he can state what he intends to produce, then position this outcome in space and time.

Had the master planner stooped to display the mastery of planning, by which I mean engaged in conversation with everyone involved in the effort before deciding on THE framework, most of this translating would have been unnecessary. What was efficient (another meaningless nominalized verb) for the program office, tangled up dozens of individual contributors and frustrated the program management staff. Result: planning deadline ultimately missed.

Small misinterpretation, huge mistake.

Previously in this series: First, Second, Third, Fourth, Fifth, Sixth, Seventh and Eighth.




Sly-entific Management 8
poet
Previously in this series: First, Second, Third, Fourth, Fifth, Sixth, and Seventh



The Way A Poet Might

If I were to write this poem the way we’re trained to manage work,
I wouldn’t need a pen or paper (or an eraser, or any quirks).
I’d start with pure logistics, and organize the space
in the One Best Way to guarantee the efficiency of pace.
I’d consider all the resources I’d likely ever need,
Then contract to acquire each before I would ever dare proceed.
And I would draft a careful plan with metrics clean and square
to guide my pen and paper use, to co-opt every care.
I would also study others’ works with a coolly larcenous eye,
To find the very best of class to anonymously plagiarize.
Then I might change a word or two, and certainly tweak the title,
before publishing the result to great tumult, The New American Bible!

Then I would gather followers, only true believers please,
willing to curse that other guy’s verse as immature sleeze.
Then we would live the good life, just as outlined in the paen,
and question our personal dedication before we’d ever doubt the plan.
We’d sacrifice our dignity, foregoing every break
to guarantee our every deed was finished, never late.
And we would balance the metre on the head of a hair-fine pin
while delivering to the expectations no one knew when we began.
And we would know true joy there as we’d execute the plan,
The soul of full maturity manifested in mere man.
We’ll be carried on their shoulders into a victory dance,
Revered, respected laureates, perfect creases in our pants.

But if I were to manage my project work the way a poet might
I would never lay a plan before entering the long, dark night.
I’d ride with synchronicity and just the sparest goal
while trusting the Gods to beat the odds, wagering one immortal soul.
I’d start with pen and paper and the barest of belief
then bleed my fool heart out onto paper, down my sleeve.
I’d soak my cuffs in metaphor then scrub them clean with rhyme
and lose my orientation relative to space and time.
I’d know I was making progress if an hour disappeared
and call it great every time I’d taste a salty, bitter tear.
I’d discover something wonderful or simply waste my life,
while a growing, deep concern to both my neighbors and my wife.

And occasionally, just once in a while, I’d touch the face of God,
then fail to explain what happened, just an incoherent clod.
I’d never know the lives I’d touched and rarely catch a glimmer
of how my personal struggles might have saved some nascent sinner.
But I would continue to write my words, like a shark must swim to live,
obsessed, I suppose, (who could know?), by the form the crafting gives.
I might never know the shoulders of the cheering crowd’s rejoice
but thrive instead between my head and my tiny, tremulous voice.
I might wonder at the magic and ponder all my days
but never distill what grit and will left gleaming on the page.
My method must be madness, non-rational and uncouth,
I cannot calculate efficiency when confronted with the truth.

Within each and every manager, there beats a poet’s heart;
in continuous contention with the engineer in charge.
While one insists their intuits can clearly guide the way,
their opposite counters rationally to each asserted claim.
You can see it in the eye roll, the pre-conscious turn of head,
The intellect and the intuition are wishing each other dead.
But I say bless the both of them as they wrestle each effort to ground,
One scream without the other wouldn’t even make half a sound.
No, you you can’t predict very much of what will matter in the end,
but neither need you contemplate every logical extent.
What’s real is always up for grabs, philosophy weighted by stone,
it’s in these conversations that we find our way back home.

Without that odd perspective, without that curious twist,
there is no conversation worthy of us getting miffed;
(the way we always do when we’re pursuing to the plan
or confounded by the certainty we will disappoint The Man.)
For we are merely mortals here, spelunking on this plain,
our Gods amused at just how confused our futures must remain.
Blinded by our own bright lights and deafened by our songs,
we insist on buying the batteries that promise to last long.
We’re learning at a snail’s pace while racing toward the end;
perhaps our worst contenders are our well-disguised best friends.
Our methods might be madness, our imperatives far from rhyme,
Our quatrains barely good enough, but perfectly adequate for project work, I guess.

Sly-entific Management 7
divisionoflabor
Previously in this series: First, Second, Third, Fourth, Fifth, Sixth.

Following the general strike at an arsenal following an attempt to install the Taylor System, the government funded an investigation of this method in practice. Visiting thirty five plants identified by the primary proponents of Scientific Management, the investigators produced a fascinating snapshot of a revolution in the making, one unresolved today, the patterns repeated with every emerging innovation. Ergo:

..."in practice there is no general adherence [to] the order of installation as laid down by Mr. Taylor, and, in many cases, there is a notable neglect of the process of organic and material improvement. The better class of experts do indeed insist on beginning the installation of scientific management with the study and standardization of the material and organic factors. But, generally speaking, they are not able to carry this work forward to a reasonable degree before being forced to enter upon definite task setting or efficiency rating based on time study and the introduction of so-called "efficiency systems" of payment. The management usually wants to see quicker returns than can be secured by the slow process of systematic and thoroughgoing reorganization and the expert is usually forced to yield to the demand for immediate results that can be measured in cash terms. But it must not be supposed that all the experts even resist such demands. The better class in this respect are decidedly in the minority. It is safe to say that most of those who offer their services to employers have not themselves the ability or the willingness to install scientific management in accordance with the Taylor formula and ideals. They, too, are prevailingly after quick returns with small regard for the long-time outcome and little real knowledge or consideration for the real effects upon the workers so long as the latter can be kept reasonably contented and a good showing be made.

"The result is that among the shops systematized there is no general uniformity in the process or completeness of installation. Thoroughgoing material and organic improvement and standardization are very often delayed and very often neglected. Some particular aspect or feature of the system is not infrequently stressed out of all proportion and this is very apt to be task setting or some particular system of payment. Sometimes, even, these labor features are the only ones seriously dealt with, and there are cases where they are the only important results of the work of the experts and where they become in the minds of both expert and management the essence and almost the only corporeal reality of scientific management.

"In short, in this most general and important aspect of the order and thoroughness of installation, scientific management may mean anything or almost nothing, viewed from the standpoint of the ideals and principles of the leaders. In character and operation, the systematized shops range from a few which fairly closely approach the elaborate scheme advocated by Mr. Taylor through all possible variations down to that in which some single feature of his system is applied unaccompanied by other methods and policies necessary to make it a reasonable and effective agency of efficiency. Between these extremes, the forms of the Taylor system are often installed with more or less completeness at the same time that the spirit and principles are violated and discarded."
Excerpted from Scientific Management and Labor by Robert Franklin Hoxie, D. Appleton and Company, New York and London, 1915 - T58H63

Sly-entific Management 6
snakeoil
Previously in this series: First, Second, Third, Fourth, Fifth.

"In pursuing this study, the investigator and the official experts were governed throughout by two standards of judgment.

"First, scientific management, in its relations to labor, must be judged, not merely by the theories and claims, either of its representatives or opponents, but mainly by what it proves to be in its actual operation. Mr. Taylor, especially, has intimated that if any principle of scientific management which he has laid down is violated, scientific management ceases to exist. Evidently, the acceptance of this dictum would lead to endless quibbling, and would prevent the drawing of significant conclusions as to the actual character and tendencies of scientific management and its effects upon labor welfare. It would be as true to say that the church and the state rest upon certain fundamental principles, and that if any of these are violated in practice, church and state cease to exist. Scientific management, in this respect, is like any other thing in the social or material world. It is what it is in fact, and not what the ideals or theories of its advocates or opponents would have it to be. Labor and society at large are not interested especially in the theory of scientific management as it exists in the mind of an individual, but in the way that it affects welfare in its application. Like all other things which affect humanity, it must, therefore, be judged by actual results and tendencies.

"Secondly, it follows that the scope of scientific management—what features are to be included under it—is to be determined, again, not by the theories of its leaders, but by what is found to exist and persist in the systematized portions of shops designated to represent it. If shops so designated by leaders of the movement generally lay emphasis on so-called welfare work, or, in general, eliminate the spirit and the means for the expression of democracy, then welfare work must be considered a part of scientific management, and the absence of democracy a feature of it, though the former be excluded from the theoretical expositions of its leaders, and democracy be declared by them to be the essence of scientific management.

... "Scientific management in theory is not a single consistent body of thought. While there is doubtless a fundamental unity in the movement, various leaders and would be leaders have arisen each with his own peculiar doctrines or his own particular emphasis upon special aspects of the system. Vital contradictions and important additions and omissions have thus appeared which tend to separate the scientific management group into schools differing considerably in general viewpoint. The most important of these so called schools are those respectively of the late Mr. FW Taylor, Mr. HL Gantt and Mr. Harrington Emerson 1

(footnote) "These schools are not altogether distinct either in theory or practice. There is considerable overlapping of thought by the leaders and among the assumed followers; both within the schools and without, there is much diversity and departure from the model, due to a distinct element of charlatanism.

"Under these circumstances, the writer has felt justified in making Mr. Taylor's statements of the nature of scientific management and its relations to labor the standard claims of scientific management. In presenting the labor claims of scientific management, therefore, and in judging them with reference to the facts, the Taylor system has been taken as the positive basis of exposition and comparison, the Gantt and Emerson claims being presented and dealt with only as they differ from or modify Mr. Taylor's statements."
Excerpted from Scientific Management and Labor by Robert Franklin Hoxie, D. Appleton and Company, New York and London, 1915 - T58H63

Sly-entific Management 5
metropolis
Previously in this series: First, Second, Third, Fourth

The General Definition of Scientific Management (according to Labor)

"Organized labor understands by the term "scientific management" certain well defined efficiency systems which have been recently devised by individuals and small groups under the leadership and in imitation of men like Frederick W Taylor, HL Gantt and Harrington Emerson, by whom this term has been preempted. Organized labor makes a clear distinction between scientific management thus defined and science in management. It does not oppose savings of waste and increase of output resulting from improved machinery and truly efficient management. It stands therefore definitely committed to science in management and its objections are directed solely against systems devised by the so called "scientific management" cult."

"Scientific management thus defined is a device employed for the purpose of increasing production and profits and tends to eliminate consideration for the character, rights and welfare of the employees. It looks upon the worker as a mere instrument of production and reduces him to a semi automatic attachment to the machine or tool. In spirit and essence it is a cunningly devised speeding up and sweating system which puts a premium upon muscle and speed rather than brains, forces individuals to become rushers and speeders, stimulates and drives the workers up to the limit of nervous and physical exhaustion and over speeds and over strains them, shows a constant tendency to increase the intensity and extent of the task, tends to displace all but the fastest workers, indicates a purpose to extract the last ounce of energy from the workers, and holds that if the task can be performed it is not too great."
Excerpted from Scientific Management and Labor by Robert Franklin Hoxie, D. Appleton and Company, New York and London, 1915 - T58H63

Sly-entific Management 4
questionmark
Previously in this series: First, Second, Third

So, what makes scientific management scientific? Originally, Taylorism was not referred to as Scientific Management, but as The Taylor Method. Taylor claimed it was rooted in scientific method, so Louis Brandeis, a progressive attorney, suggested the label. In a society crazy about science, the label stuck. So, the first reason this approach is called Scientific Management is that a clever lawyer, trying a prominent case, called it that. The case got press and the label was permanent.

Beyond branding, Taylor was adamant about distinguishing his method from rule of thumb approaches. He was troubled by the question, What constitutes a fair day's work? In classic scientific fashion, he observed and kept careful notes. From these, he tried to determine the optimal interaction between operator and machine; what he called The One Best Way.

His first focus was on lathe operators, and he had been a lathe operator. He understood that there was, by tradition, informal agreements among the operators that determined how much work would be done. He also understood from his own experience operating lathes, that this quantity was well beneath what he was capable of producing. His biographer claimed that once Taylor was promoted to a supervisory role, he felt moral outrage at the disparity.

But to replace the informally derived rate with his own a priori notions (his original strategy) created a prolonged battle between workers and management. He felt bad about having to come down so hard on people, even if they were just workers, so he sought moral as well as objective justification by applying the scientific method.

Anyone who's ever tried to determine the optimum of anything regarding people can see where his inquiry would lead him. Yes, he could finely determine optimum on paper, but people aren't paper, even if they are workers.

Taylor was not the first. Babbage dabbled in determining optimal machine performance. A French manufacturer decomposed the entire process for making pins in the 1780s. And there were efficiency experts all over the place in Taylor's time. Taylor was methodical and he was insistent. He had a way of making his calculations stick.

So, the second reason for calling it scientific is that it was designed as a scientific enquiry. Like all good science, though, between design and execution, some complications arose. Prominent among them, the disturbing fact that workers would not and sometimes just plain could not perform as Taylor prescribed. He adopted several strategies for resolving this little disparity. One was to simply fire anyone who didn't work as directed. Another was to assign only the youngest and strongest to perform the work, making it more likely that quotas would be met. A visiting British manufacturer asked, when touring a Taylor plant, where all the old workers were. The owner was reported to have pointed to the adjacent cemetery.

In practice, Taylor found that even sub-optimum design produced a lot more output than informal design had. His goal was not achieved in that he was not able to unambiguously determine optimum performance, but he could and did boost performance beyond what was possible otherwise.

His science, like much science, was not of the pure variety. His decades of experience distilled into what he called "The Principles" of scientific management, not the rules or the facts or the objective optimum. He insisted upon using the term One Best Way, however, and stuck by his story that he was conjuring science.

The third reason scientific management is considered scientific is because one of the prominent early practitioners called what he did science. Who knew from science?

Taylor's response to roadblocks was typically not very scientific. In the absence of good data, he was not above inventing data to support his perspective. His methods proved to be some improvement over the social governance common during his time, where foreman would routinely shake down workers, accepting bribes, doling out little perks, and generally holding the enterprise hostage to patronage. He produced a system more suitable for supermen than humans, and replaced one form of top down governance with another, one which might be argued, also held the enterprise hostage.

I could make a long list of the instances where industry subsumed science, and an even longer list where the temperament of the investigator did.

Taylor adopted a systematic approach to managing work. He started a very big ball rolling down a very steep hill. Yea, he was a charismatic whack job. He was brimming with the popular prejudices of his day. That his science, as I said before, succeeded only in conjunction with autocratic control lessens the science in my mind. There were others, then and following Taylor, who had other ideas about how science might improve industry.

I'll continue the story on a slightly different thread. I'm tired of Taylor. You probably are, too.

Sly-entific Management 3
sausage
... Previously ...
First Installment
Second Installment

What starts as inspiration, gets explained as technique. Then technique gets taught as if that would induce inspiration.

The history of every management scheme, every movement since Scientific Management, has followed exactly the same pattern. It starts with some visionary, a real oddball, experiencing an insight. [Hey, that works!] Usually for no reason directly related to anything the oddball actually did (but sometimes due entirely to passionate public relations), the odd insight gets noticed. Perhaps it gets a little prominent press.

Then the danger point: popularization. Everyone who can misspell the name hangs a shingle and proclaims mastery. To defend brand integrity, certifications are offered. The market floods with practitioners, societies, devotees, as well as charlatans. By the time prominent companies notice and join in the throng, the originating spirit, the inspiration (which is and always was quite personal, context-dependent, and, well, nothing like a process in the first place) has been thoroughly branded, man-handled, and shop-worn until it resembles even more of the same of whatever was already happening.

Once the major corporations show real interest, the movement is certainly in decline. The major corporations have no interest in doing anything any different, and little ability to change their spots, anyway. So, like they did with Scientific Management a hundred years ago, recognizing the commercial necessity of associating with the latest, greatest movement, they adopt the label while continuing to do pretty much what they were always doing, while proclaiming themselves transformed.

"In 1922, Persons (then President of The Taylor Society) announced that one need not "be a 'Taylor man' or represent a 'Taylor plant'" to join the [Taylor] Society. Membership now meant only that one was interested in that field, and was "open-minded and appreciative of the great contributions to the development of better management." Now the staff members of the large corporations flocked to the Taylor Society. These officials usually had no intention of revamping their firms in accordance with the stringent requirements of the Taylor System; rather, they would shape the mechanisms of Taylorism to fit into the existing structure of their companies. Members of the "Human Engineering Department" of General Electric and AT&T began to take part in Taylor Society activities. Student branches of the Taylor Society at the best business schools introduced Scientific Management to the future officialdom of the large corporations." (excerpted from Efficiency and Uplift-Scientific Management in the Progressive Era 1890-1920 by Samuel Haber, 1964, University of Chicago Press T58.H23)

Most practitioners complain about this distastefully political meat grinder without fully acknowledging that their movement is no less political than the orthodoxy it opposes. This is no tragedy, except the normal kind associated with anyone who engages in politics without fully acknowledging that it's politics they are engaging in.

Sly-entific Management 2
Gantt medal
... Continued from here.

Henry Laurence Gantt is not remembered as the Father of Scientific Management, but he was present at the birth. He knew the mother well. He worked 'under' Frederick Winslow Taylor at Midvale and Bethlehem, and was one of the four people closest to Taylor professionally. He knew how Taylor operated, and may have operated in the same autocratic way. It's a curious fact of history that most of the attempts to implement Scientific Management failed, and every implementation was achieved only by autocratic command.

Yea, I know, much of the literature of the time speaks glowingly of Scientific Management as the key to cooperation between worker and owner, but in practice, Taylor's methods tended to further disconnect worker and owner, replacing their separate judgments with an internal planning department. Taylor was famously bull-headed, insisting that everyone just get with his program or out of his way. He routinely screamed at workmen, and fired any who crossed him. I'm sure he would have fired owners, too, if he could have. At Bethlehem, he befriended a member of the board and ignored executive management, who complained endlessly about his unapproved expenses. His board benefactor defended him. And Gantt was there through those times, too.

Gantt worked with this despot for nearly twenty years, so he was at least complicit. But after he and Taylor were fired by Bethlehem Steel, Gantt sought work on his own. His stories about implementing Scientific Management read like they were written by an engineer. (They were.) They are filled with the enthusiasms of someone convinced that they are on a holy mission.

But Taylor and Gantt had a falling out in 1913. Gantt had started espousing the necessity of listening to the 'workmen,' of working with them rather than simply ordering them around as if they were dumb cattle. This, alone, was probably enough to earn him excommunication from Taylor's sanctuary, but this was just the start.

Shortly before he died, Gantt wrote an essay entitled A Parting of the Ways. In this essay, he proclaimed that the pursuit of profits above service to the community was responsible for a whole raft of industrial ills. He spoke like a Utopian Socialist, even encouraging thirty-some engineers to create a splinter group of the American Society of Mechanical Engineers entitled The New Machine.

Gantt, like many efficiency engineers volunteered to work with the war production boards set up by the Wilson administration. These boards were governed by citizens, had no statutory authority, yet managed industrial production during the war years. They could not command anything done, though they could and did control allocation of critical resources. In flagrant violation of the Sherman Antitrust Statues, they called competitors together and encouraged them to cooperate to produce war material. But understanding the need to continue producing baby clothes, for instance, these boards ended up managing much of the economy for the duration of the war.

This was sweet work for Gantt, who maintained his deep belief that facts rather than opinion should determine critical decisions. He had no faith in the debating society politics that prevailed on Capitol Hill, and Congress was largely silent on the question of board control, save for a few impassioned floor speeches. The engineers went about telling industries how to produce and what to produce without getting too sideways to any free-marketeer.

Gantt looked at this experience and had a difficult time rationalizing the free market after than. And if anything, Gantt was rational. One historian claims that Gantt died just before history judged his beliefs absurd. Yet today, it's easy to swoon a bit over his logic. There's no greater curse for a logical, rational engineer than to be labeled Utopian. Yet, a decade after his death, the American Management Association began awarding an annual H. L. Gantt award for service to the community. Some of his message survived.

Taylor never spoke to Gantt again after their split, though Gantt spoke warmly of Taylor's genius. All of these people were missionaries, prophets, occasional heretics. How their radical ideas finally infected and influenced mainstream industry takes some explaining. It was as accidental a convergence as any. There's much more to tell. (to be continued ...)


Sly-entific Management
equations
Read your history. Not the retrospective history written from the distance of today, but the history published as daily dispatches in newspapers and the original writings of those who went on to make history. There you will find a different texture, because none of the authors knew what would come next, though many assumed they did. History stands upon folly enlivened by circumstance.

The word 'manager' has existed for about one hundred and seventy-five years; 'scientist' for perhaps just a few years longer. The melding of these two new concepts didn't take hold until two generations later. By then, corporations had grown beyond proprietorships manageable by the owner into geographically-dispersed, culture-straddling entities which were, by traditional means, unmanageable.

American Telegraph was one of the first corporations to outgrow their founders' britches. Organized as a network of remote shop floors, daily operations in each location was ceded to a supervisor, rather like a shop foreman, who's primary job was to direct laborers. The board of directors made decisions as seemingly insignificant as the purchase of fifty telegraph poles for the Tucson office. Their board meeting minutes, written in the fine secretary hand of the day, preserved in the archives at the Smithsonian's Museum of American History, make some of the most mind-numbing reading available anywhere.

While that board nattered over trivial matters, a few seemingly insignificant discussions were recorded, like the questioning of the value received from a hundred dollar payment to one Thomas Alva Edison, who believed he could transmit voices over telegraph wires. Meh!

By 1900, a new generation of college educated engineers entered industry. They served as a medium between the aristocratic owners, who had by long tradition maintained a studied indifference to shop floor practices, and the shop floor employees, who were responsible for actually producing stuff. By that time, owners had grown skilled in producing prices: monopolizing markets, stifling supply, and smothering wages, but were unaware of the negative influences these practices had on long-term viability. These college-educated engineers discovered a lot of gold these aristocrats were leaving on the table.

Among them, Frederick Winslow Taylor is acknowledged as the Father of Scientific Management. It was his idea to formalize inventory, having been inspired by the then new Dewey Decimal System for classifying library books. He carried this penchant for organizing on into the flow of work across a factory, routinizing what he could, creating standard practices he labeled 'The One Best Way."

The question, of course, was what the aristocrats, who knew little and cared less about the means of production, would do with this new science. One needn't be a student of anyone's history to reasonably predict the answer.

The first twenty years of the twentieth century saw the greatest labor unrest in the history of our republic, and God bless us, it should have. Faced with improved throughput, which flooded monopolized markets with increasing quantities of goods, prices naturally fell. To maintain profits, the geniuses in charge cut worker wages and even idled factories in response to what the owners labeled 'over-production.' The laborers, who in many cases worked six twelve hour days for slave wages, rebelled.

Between 1900 and 1920, industrial profits expanded as much as 400% under the growing influence of scientific management. Labor rates increased no more than 40%. A revolution in more than shop-floor practices seemed unavoidable.

Taylor was elected Executive Director of the American Society of Mechanical Engineers around 1900. His first act mandated that the Society be managed according to the principles of scientific management. This induced a struggle that lasted as long as Taylor's tenure, and encouraged the Society to choose its old governing process once Taylor retired. What was good enough for the laborers was apparently unworkable for their executives.

In the background, Taylor's former lieutenant, Henry Laurence Gantt, started one of the first private management consulting firms. After nearly twenty years working as an employee of various manufacturing companies, the company he worked for went under in the Panic of 1897, so Gantt put out his shingle and prospered. But while there's no evidence that Taylor's years organizing shop floor operations ever influenced his self confidence that he (or some other duly qualified scientific manager) could scientifically determine any worker's One Best Way to work, Gantt's experience differed.

... to be continued ...



The Modern Chief Executive
shellgame
I am the very model of a modern chief executive
My name is widely known and mostly used as if an expletive
I know you are a sucker, so I quote the Dow historical
From bull to bear and back again, my profits categorical.

I'm very well acquainted, too, with matters hypothetical
I leave it to my quants to understand the mere quadratical
About the buzz on Wall Street, well, I'm teeming with a lot o' news
But don’t expect me to explain the square of an hypotenuse.

Don’t expect me to explain the square of an hypotenuse
Don’t expect me to explain the square of an hypotenuse
Don’t expect me to explain the square of an hypotenuse

I flunked right out of integral and differential calculus
I spurn the scientific names of feelings animalculous
In short, in matters speculative, unctuous, or derivative,
I am the very model of a modern chief executive!

In short, in matters speculative, unctuous, or derivative,
He is the very model of a modern chief executive!

I know our mythic history, from our founders to our LBO
I bluffed my way through every move, and so became the CEO
I quote in banal homilies the words of others just like me
Iconic and elusive, I’m a model chief executive.

I smell financial fraud before the SEC gets wind of it
and join the croaking chorus when the loser’s frog-marched to the kip
Then quietly cash in just like I’ve done a thousand times before
And pout with all the innocence of a child dressed in pinafore

And pout with all the innocence of a child dressed in pinafore
And pout with all the innocence of a child dressed in pinafore
And pout with all the innocence of a child dressed in pina-pinafore

Then I can write a binding bill in bureaucratic cuneiform
And lobby ‘till it’s voted to become our justice uniform
In short, in matters legislative, unctuous, or derivative
I am the very model of a modern chief executive!

In short, in matters speculative, unctuous, or derivative
He is the very model of a modern chief executive!

In fact, I know what happens to the ones who cannot win this game
They’re forced to public service and to lose that seaside shack in Maine
They’ll drive a General Motors car and be a minor News Hour star
And blame the best and brightest for the latest economic scar.

When I first heard what progress had been made in modern sophistry
I quickly learned the tactics like a novice in a nunnery
And now I am a master of a bait and switch economy
You'll say no chief executive has ever lived, the likes of me!

You'll say no chief executive has ever lived, the likes of me
You'll say no chief executive has ever lived, the likes of me
You'll say no chief executive has ever lived, the l-likes of me!

With bureaucratic skill I am both plucky and adventury
This should prevent indictment till the start of the next century
But still, in matters speculative, unctuous, or derivative
I am the very model of a modern chief executive!

But still, in matters speculative, unctuous, or derivative
He the very model of a modern chief executive!

Good For A Goose